Refund Policy

1. Free Trial

All subscription plans come with a 7-day free trial. During the trial period:

• No payment is required upfront
• You have full access to all features of your selected plan
• You can cancel anytime without any charges
• If you don't cancel, your subscription will automatically start after 7 days

2. Subscription Refunds

We offer refunds under the following conditions:

Monthly Subscriptions

• Full refund if requested within 7 days of first payment
• No refunds after the 7-day window
• You can cancel anytime to prevent future charges

Annual Subscriptions

• Full refund if requested within 14 days of payment
• Pro-rated refund (minus 2 months) if requested within 30 days
• No refunds after 30 days

3. Non-Refundable Items

The following are not eligible for refunds:

• Trading losses incurred while using our platform
• Partial months of service
• Add-on services already rendered
• Subscriptions terminated due to violation of Terms of Service

4. How to Request a Refund

To request a refund:

1. Email billing@blackboxz.com with the subject "Refund Request"
2. Include your registered email address and order/subscription ID
3. Provide a brief reason for the refund request
4. We will process your request within 3-5 business days

5. Refund Processing

Once approved, refunds will be processed as follows:

• Credit card payments: 5-10 business days
• UPI/Net Banking: 3-5 business days
• Refunds will be credited to the original payment method

6. Service Interruption Credit

If our service experiences significant downtime (more than 4 hours in a trading day) due to issues on our end:

• We will provide a pro-rated credit for the affected period
• Credits will be applied automatically to your next billing cycle
• This does not apply to scheduled maintenance or broker outages

7. Contact

For questions about refunds, contact our billing team:
Email: billing@blackboxz.com
Phone: +91 22 1234 5678 (Mon-Fri, 9am-6pm IST)